Question 1

Do you offer mobile and studio bookings?

Accepted Answer

Yes. We offer both mobile spa services and in-studio treatments at our Bunya location. You can choose to visit us for a relaxing spa experience or enjoy our professional treatments in the comfort of your own home. Availability may vary depending on the service and therapist selected.

Question 2

Can I Claim With My Private Health Fund?

Accepted Answer

As members of the Australian Natural Therapists Association, Healing Cove is able to offer Private Health Fund Rebates on Remedial Therapy Treatments, all other Massages are not claimable.
We will issue you a receipt, sent to your email as a PDF. You can then request a rebate from your health fund.
(Please Check Your Policy With Your Insurer)

Question 3

Do you have HiCaps?

Accepted Answer

No, we don’t have a HiCaps machine, therefore you will need to pay the full fee upfront and claim back through your health fund.

Question 4

Can I request a specific therapist?

Accepted Answer

When making your booking request online you will be asked if you have a preferred therapist. If you were happy with your last therapist simply rebook with the same therapist and write a note to not be changed we will ensure to book that in for you.
We understand that you may prefer either a male or female therapist for your treatment. If you wish to have a therapist of a particular gender, please advise at time of booking, as we take bookings for our therapists irrespective of their gender, unless otherwise advised at the time of booking.

Question 5

What Do I Need To Do For The Session?

Accepted Answer

Absolutely nothing, our experienced therapist will bring fresh towels, tables and oils and equipment needed. All we need is enough clear space for our equipment. Depending on the treatment they may need access to a power point or hot water to enhance your experience. All you need to do is just lie down, close your eyes and relax.

Question 6

Will Fresh Towels Be Provided?

Accepted Answer

Cleanliness is the upmost importance to us. Our Towels are Steam Cleaned in a 2 hr cycle which kills 99.9 of germs. Fresh towels are provided for each appointment. Many couples are environmentally friendly and choose to use the same towel as their partner, we are happy to oblige just let us know.
Or you can use your own towels if you want, just let your therapist know.

Question 7

I have a massage table at my house. Will you use that?

Accepted Answer

If you have a proper massage table at your place (it is not included a bed, a mattress and a yoga mat) please let us know prior to your appointment so our therapists don’t bring their own as well, however some therapists may prefer to still use their own table.

Question 8

There was an issue with the service, what do I do?

Accepted Answer

We take your satisfaction seriously. If your appointment doesn’t live up to your expectations, we would love to hear your feedback. Please email us at bookings@healingcove.com.au or phone 0407364740 to discuss the issues you have experienced.

Question 9

How Long is An Appointment Time?

Accepted Answer

Minimum booking time for a location is 60 mins but this time can be broken up into multiple appointments ranging from 15, 30, 45, 60, 75 and 90 mins.

Question 10

How Can I Pay?

Accepted Answer

Our payment options are quite flexible. Appointments can be paid upon booking or on the day via bank deposit, through our online booking system, eftpos and Afterpay.  Cash is also accepted.
When you book online, you can choose to pay via credit card, after pay, laybuy, or you can pay with cash or Visa/MasterCard at the time of your appointment.
 Gift cards are also available for purchase online, so if you’re lucky enough to have received one, you can use this when booking your treatment! 
Please note: We do not keep a cash float, so please have the correct amount when paying cash.

Question 11

How Can I Book?

Accepted Answer

To get your desired appointment time with the therapist of your choice it is best to book as soon as you know when you want an appointment.
Bookings can be made online 24hrs a day
Click Here to Book Online
Alternatively you can text or ring 0407364740 and make an appointment.

Question 12

Are Sensual Service Available

Accepted Answer

No, Healing Cove have highly trained therapist who have spent years perfecting their skills, we only provide the best professionally trained service, no extra services are available.

Question 13

Can I Choose My Own Music?

Accepted Answer

You certainly can, we have a subscription to Spotify which we will use during your session. If you would like a certain type of music to make your experience more enjoyable just let the therapist know at the start of the session. Remember the session is your time, so if you would like the music changed at any time your therapist will be happy to change the mood to suit.

Question 14

Do you have a physical location?

Accepted Answer

Yes. If you prefer a massage in our treatment rooms then you can make an appointment at our Fitzgibbon location.

Question 15

What if I am running late for my appointment?

Accepted Answer

Usually this is not a problem as our appointments are in your home however sometimes things happen. Our beauty or massage professional can wait for half of the scheduled appointment time, for example, if you booked a Makeup appointment, the artist can wait up to 30 minutes for you. Please note that the end time of your appointment remains the same and the professional will do as much as they can for you in the allotted time.

Question 16

What if I can’t book an appointment on my desired time or date?

Accepted Answer

All appointments are subject to availability. Our peak days of operation include Friday, Saturday and Sunday. It’s best to book in advance, and you can also check back for additional availability, if you’re unable to schedule an appointment for your desired date & time we can add you to a waitlist.

Question 17

What if I need to cancel my appointment? Late Notice Policy

Accepted Answer

If your plans change, we require a minimum 24 hours notice for cancellations, reschedules or booking changes to provide a refund. Refunds take 5-10 days to reach your account. Cancellations that occur less than 24 hours to the booking time will not be issued a refund and will be charged the full amount of the booking price.
A $50 Fee applies if an appointment is rescheduled or cancelled within 24 hours, or in the event of a no-show without notice. 
To reduce the likelihood of cancellations, in addition to your booking confirmation we will send you a reminder Email 2 days prior and an SMS reminder the day prior.

Question 18

How do we help prevent late notice changes?

Accepted Answer

Scheduling appointments means that both you and your practitioner are committed to your ongoing health and wellbeing.
In other words, we want to see you and take care of you!
In addition to your initial booking confirmation, we send you a friendly reminder email 48hrs before your session and a SMS the day before to prevent the necessity of late notice changes.

Question 19

What is the $50 Deposit for?

Accepted Answer

We require a $50 deposit to confirm: All Initial Consults, Consults 90mins and over, and all Packages.
This deposit is non-refundable in the event of an appointment cancellation or reschedule within 24hours or a no-show without notice.
In the event of a booking change within 24 hours, the retained deposit serves to cover part of the wages and expenses payable to reduce some of the loss incurred by Healing Cove, so we are able to keep doing what we love!

Question 20

Why do we require a late notice policy?

Accepted Answer

Healing Cove is a small independent business without the margins of a large enterprise; and we want to continue to offer our unique, personalised services.
Unlike many other massage practices, Remedial Massage Therapists at Healing Cove are employed as valued Health Professionals under the Health Professionals & Support Services Award. Whether your appointment is cancelled or ‘rescheduled’ to a different day; in the event that this happens within 24hours, your practitioner’s wages still need to be paid for their time on that day, despite no longer have a paying client.

Question 21

What if I am sick?

Accepted Answer

If you’re feeling sick and need to change your appointment within 24hrs, to avoid the Late Notice Fee, why not consider sending someone else in your place?
We do understand that sickness does happen, however, if we do not have anyone on waitlist who can take your place in the event of a change within 24hrs, it leaves us at a loss. We really dislike having to charge a late notice but sadly, such fees are required to keep our much-loved practitioners paid and our little business going.

FREQUENTLY ASKED QUESTIONS